Where do you deliver?
We are proud to serve all of Canada nationwide. Please note however, in Rural areas, such as the Territories, and Northern Quebec, we have had instances of courier theft, and as such if you are ordering from these areas, we cannot guarantee the safety of your package. PureFresh Cannabis will not be responsible for orders that are lost or damaged in these areas.
How long will my order take to arrive?
All orders are sent XpressPost and will be delivered to you in about 2-3 days after your payment is received. Your tracking number will be emailed to you once your order has been processed. You can track it from there.
My Order has not arrived yet. What do I do?
We ship orders promptly but sometimes there are delays with our courier. If you do not receive your order 2 days after the expected delivery date, email us and we will file a trace with Canada Post. There are no refunds for transactions if late due to any postal issues. If the re-sent package is lost or confiscated there will be no refunds.
Canada Post Tracking says “Successfully Delivered” But I’ve never received my order.If the tracking site says your order has been delivered but you did not receive it, 2 things probably happened:
- The postal worker put it in the wrong mailbox, or
- The postal worker scanned all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
How much does it cost to ship?
We use XpressPost Shipping, which comes with a flat fee of $20.00. On orders over $150, we are happy to provide this service for free. On the house!
How are my items packaged?
It is our highest priority to ensure that your order is packaged in a way to ensure safe and discreet delivery. We have done extensive research in order to give you the best way of getting your medication without the risk of theft or exposure to the contents inside. Our packages are 100% smell proof, double vacuum sealed and placed in a hard box. The hard box is then placed into a mailer bag and shipped using a commercial Canada Post account. All orders will come with tracking information.