Delivery
We are proud to serve all of Canada nationwide. Please note however, in Rural areas, such as the Territories, and Northern Quebec, we have had instances of courier theft, and as such if you are ordering from these areas, we cannot guarantee the safety of your package. PureFresh Cannabis will not be responsible for orders that are lost or damaged in these areas.
All orders are sent XpressPost and will be delivered to you in about 2-3 days after your payment is received. Your tracking number will be emailed to you once your order has been processed. You can track it from there.
We ship orders promptly but sometimes there are delays with our courier. If you do not receive your order 2 days after the expected delivery date, email us and we will file a trace with Canada Post.
There are no refunds for transactions if late due to any postal issues.
If the re-sent package is lost or confiscated there will be no refunds.
Canada Post Tracking says “Successfully Delivered” But I’ve never received my order.
If the tracking site says your order has been delivered but you did not receive it, 2 things probably happened:
- The postal worker put it in the wrong mailbox, or
- The postal worker scanned all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” by Canada Post, we will reimburse up to $100.
From Canada Post:
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
On orders less than $150.00, we charge at $20.00 flat fee for shipping. On orders more than $150.00, we provide the shipping free of charge!
It is our highest priority to ensure that your order is packaged in a way to ensure safe and discreet delivery. We have done extensive research in order to give you the best way of getting your medication without the risk of theft or exposure to the contents inside. Our packages are 100% smell proof, double vacuum sealed and placed in a hard box. The hard box is then placed into a mailer bag and shipped using a commercial Canada Post account. All orders will come with tracking information.
