(FAQs) Frequently Asked Questions
Becoming a member with us is easy! Just follow these two steps.
- Create a profile by clicking on “My Account” at the top of the page.
- Enter your shipping address.
*Please note that we will need to verify your account once you’ve completed the signup process. This will take up to 24hours.
As part of our business model, we do not have a physical storefront, this allows us to bring you the best products at the most affordable price possible.
Yes, as legalization has come to Canada, we are now required to pay taxes on our sales.
We have a $75 minimum order and there is no maximum order amount. Orders under $150 are charged a $20 flat rate shipping fee. Orders $150+ are shipped free of charge.
Once you have completed your checkout process, we will send you an email receipt with instructions to pay. We will provide the email address for you to send your Interac E-transfer and PayPal. If we have not received payment after a day or two, we will send a reminder email. If we do not receive your payment in 5 business days, your order will be cancelled.
At this time, we are only available for contact via our email below.
Our team works around the clock to provide the best customer service possible. Our office hours ours are 9AM – 6PM PST.
Orders will be processed and shipped out within 1-2 business days after we receive your Interac E-transfer or PayPal transfer.
* Please note that it can take up to 60 minutes for us to receive your E-transfer.
If you want to add to or edit your order, please create a new order and email us to cancel your original order. If you want to cancel your order, email us with the order number and we will be happy to cancel your order for you.
Our online store is open 24hrs a day. Our team is in the office between 9AM to 6 PM PST. Our payment processing and customer service departments do work into the evenings occasionally.
No, ordering through PureFresh Cannabis does not require a medical card. You will, however, need to be 19+. Age verification is required to purchase through our website.
Currently, we only accept Interac E-Transfers and PayPal payments. We are currently working on adding a debit/credit processing system. Stay tuned!
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
Log into your PayPal account and choose the “Send Money to Friends and Family” option. PayPal payments are instant and you will be notified via email once its received on our end. Please include your order # in the message box when sent.
PayPal Payments need to be sent to: email@example.com
An E-transfer email can take 60 minutes to reach our email once you’ve sent payment. PayPal transfers are instant. Once we have received your payment we will process the payment and pack your order. Once your order ships, we will send a shipping confirmation email with a link to track your order.
Visit our delivery page for more information!
We are proud to serve all of Canada nationwide. Please note however, in Rural areas, such as the Territories, and Northern Quebec, we have had instances of courier theft, and as such if you are ordering from these areas, we cannot guarantee the safety of your package. PureFresh Cannabis will not be responsible for orders that are lost or damaged in these areas.
All orders are sent XpressPost and will be delivered to you in about 2-3 days after your payment is received. Your tracking number will be emailed to you once your order has been processed. You can track it from there.
We ship orders promptly but sometimes there are delays with our courier. If you do not receive your order 2 days after the expected delivery date, email us and we will file a trace with Canada Post.
There are no refunds for transactions if late due to any postal issues.
If the re-sent package is lost or confiscated there will be no refunds.
Canada Post Tracking says “Successfully Delivered” But I’ve never received my order.
If the tracking site says your order has been delivered but you did not receive it, 2 things probably happened:
- The postal worker put it in the wrong mailbox, or
- The postal worker scanned all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” by Canada Post, we will reimburse up to $100.
From Canada Post:
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
We use Xpresspost Shipping, which comes with a flat fee of $20.00. On orders over $150, we are happy to provide this service for free. On the house!
It is our highest priority to ensure that your order is packaged in a way to ensure safe and discreet delivery. We have done extensive research in order to give you the best way of getting your medication without the risk of theft or exposure to the contents inside. Our packages are 100% smell proof, double vacuum sealed and placed in a hard box. The hard box is then placed into a mailer bag and shipped using a commercial Canada Post account. All orders will come with tracking information.
All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required”.
If you refuse signature required we will not be responsible for missing or confiscated packages.